Shipping Information
At Foamylab, we carefully prepare every order to ensure your squishy arrives safely and in good condition. Please review the following information before placing your order.
Order Processing Time
Processing time refers to the time required to prepare your order before it is handed over to the shipping carrier.
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Non-customized products: Shipped within 1–4 business days
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Customized or made-to-order products: Shipped within 7 business days
Processing time does not include shipping time. Orders may be cancelled within 24 hours of purchase for a full refund before shipping. After 24 hours or the products have been shipped, orders can no longer be cancelled free of charge.
Orders containing both customized and non-customized products may be shipped together after all products are ready. During holidays, sales, product launches, or periods of unusually high demand, processing may take slightly longer.
Shipping Methods, Costs and Delivery Times
The estimated delivery time and price for standard shipping is:
7–15 business days after shipment, $9.99.
We offer free standard shipping worldwide for orders over $49.
Delivery times are estimates and are not guaranteed. Weekends and public holidays are not counted as business days.
If you need your order sooner, you may select an available express shipping option for an additional charge.
Available express services, estimated delivery times, and shipping costs will be shown at checkout when applicable. Express shipping shortens the transportation time but does not shorten the processing or production time.
Estimated Total Delivery Time
The estimated total delivery time consists of:
Processing Time + Shipping Time = Estimated Delivery Time
For example, a non-customized product shipped by standard shipping may take approximately 8–19 business days from the order date, depending on processing and carrier conditions.
Customized products require additional preparation time before shipment.
Shipping Costs
Shipping costs are calculated based on the destination, package weight, selected shipping method, and any available shipping promotions.
The final shipping cost will be displayed at checkout before payment. Express shipping and other upgraded delivery services require an additional fee.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
Please allow approximately 24–72 hours for the carrier’s tracking system to update after the shipping confirmation is sent.
If an order contains multiple products, it may occasionally be divided into separate packages. In this case, you may receive more than one tracking number, and the packages may arrive on different dates.
Customs Duties and Import Taxes
International orders may be subject to customs duties, import taxes, VAT, clearance charges, or other fees imposed by the destination country or region.
Unless otherwise stated at checkout, these charges:
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Are not included in the product price or shipping fee
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Are determined by local customs authorities
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Must be paid by the customer
FoamyLab cannot predict or control the amount of these charges. Customers are responsible for understanding and complying with the import requirements of their destination country.
If a customer refuses to pay the required duties or taxes and the package is returned or detained, the orders will be regarded as completed, and FoamyLab will not issue any refunds.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please check the following information carefully before completing your purchase:
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Recipient’s full name
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Street address and apartment or unit number
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City, state, or province
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Postal code
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Country or region
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Telephone number
If you need to change your address, contact FoamyLab as soon as possible. We will try to assist you, but address changes cannot be guaranteed after an order has entered processing or has been shipped.
FoamyLab is not responsible for delays, failed deliveries, loss, or additional shipping costs caused by an incomplete or incorrect address provided by the customer.
If an order is returned because of an incorrect address, an unavailable recipient, or repeated unsuccessful delivery attempts, the orders will be regarded as completed, and FoamyLab will not issue any refunds.
Shipping Delays
Delivery may be delayed due to circumstances outside FoamyLab’s reasonable control, including:
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Customs inspections or clearance delays
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Severe weather or natural disasters
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Public holidays and seasonal shipping peaks
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Transportation disruptions
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Carrier service interruptions
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Incorrect or incomplete delivery information
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Events beyond our reasonable control
Foamylab may assist with tracking inquiries, but we cannot guarantee a specific delivery date or accept responsibility for delays caused by customs authorities or shipping carriers.
Contact Us
If you have questions about shipping or need assistance with an order, please contact FoamyLab customer support at:
support@foamylab.com
Please include your order number, the email address used to place the order, and a brief description of your question so that we can assist you more efficiently.